I recently spoke about the importance of being highly responsive to the needs of clients, prospects, and friends.
I'd really like you to think about how responsive you are to a seller when you have a listing. They need to really feel comfortable with the communication that they have with you, and they need to feel comfortable with the fact that they can reach you, and talk to you, and know that you're there for them during what all of us would call "still some trying times."
In Real Estate today, as each of you know, the level of stress and tension is still dramatically higher than it was 5 or 6 years ago. There are many ways to relieve stress and tension ... and one of the best ways is through constant communication ... the willingness to talk, to listen, and to understand the needs of your prospects and clients.
Each day that we wait to respond to them, their tension and stress builds. Let's make a commitment individually to become great "responders" to our prospects and our clients and the result will be much better loyalty from these people back to you.
Remember, the public's biggest complaint about you and I in Real Estate is our lack of communication and our lack of response. I know that you're busy ... I know that you have lots to do ... but taking that extra minute and responding is important.
Mike Ferry
CEO - The Mike Ferry Organization
